FAQs

FAQs

Frequently Asked Questions

Is buying on Zyra Couture safe?

Absolutely. We prioritize your security by implementing advanced measures to protect your personal and payment information:

  • Encryption (SSL): Ensures a secure and private connection.

  • Fraud Protection: Safeguards against data theft and unauthorized transactions.

What are your shipping policies?

  • Processing Time: Orders are processed and dispatched within 1 business day. Heavy or customized items may take up to 2 business days.

  • Delivery Time (USA):

    • Free Shipping: 7–30 business days after dispatch.

    • DHL Express: 3–7 business days after dispatch.

  • Tracking Information: You’ll receive a tracking code via email within 1 business day after dispatch.

  • Delivery Issues: If delivery is missed, carriers may attempt redelivery or hold the package for pickup. If uncollected, the package may be returned to us.

What is the return and exchange policy?

At Zyra Couture, we are committed to quality and customer satisfaction. Please review our policy:

  • Return Window: Non-defective items may be returned within 30 days of receipt.

  • Defective/Damaged Items: Must be reported within 15 days of receipt for a refund or exchange.

  • Promotional Items: Sale or promotional products are not eligible for return.

  • Return Conditions: Items must be unused, in original packaging, with all accessories and labels.

Process:

  1. Email support@zyracouture.com with your order number and proof of defect (photos/videos if applicable).

  2. Our team will reply within 2 business days with return instructions.

  3. Return shipping is the customer’s responsibility, except for faulty or incorrectly shipped items (we provide a free return label in those cases).

  4. Refunds or exchanges are processed within 3–5 business days after inspection.

  5. No restocking fees are applied.

What payment methods do you accept?

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.

  • Alternative Payments: Bancontact, iDEAL (when available).

How can I track my order?

Once your order has been dispatched, you will receive a tracking code via email. You can track your package through our website or international platforms such as 17Track.

What if I’m unavailable at delivery?

If you’re unavailable, the courier may attempt redelivery or hold your package at a local facility for pickup. Please collect it promptly to avoid the parcel being returned.

Why doesn’t the size match perfectly?

Some items are sourced from international manufacturers and size charts can vary. We adjust manufacturer sizes to our scale — always check the size chart on the product page before purchasing.

How do I contact customer support?

You can reach us at:
📧 support@zyracouture.com
We’re happy to assist you!